tk112's Privacy Policy

During account registration we collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (where applicable)
• Email address
• Mobile number

To process transactions we may store the following information:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

We do not store complete credit card or debit card details. Transactions are completed through a payment processor.

The following information may be collected automatically while you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Date and time of accessing the platform
• Pages viewed and links clicked
• Device language and time zone

To ensure responsible gaming and improve service quality we store:

• Play history and session duration
• Bet amounts and results
• Preferred game category information
• Bonus and promotion usage records

When you create an account on tk112, log in, complete a deposit or withdrawal, or contact our support team, you directly provide us with information. This information is collected on the basis of your informed consent.

Our servers and analytics tools automatically collect technical information. This involves the use of log files, cookies, and similar technologies. This information is used to improve the performance of the site.

For security and compliance purposes we carry out an identity verification process (KYC) in certain cases. You may be asked to provide additional documents as part of this process. All submitted documents are kept secure in encrypted form.

We primarily use the information we collect for the following purposes:

• Creating and managing accounts
• Processing and verifying transactions
• Ensuring bonuses and promotions are delivered
• Providing customer service and support
• Resolving technical issues on the platform

We monitor user information to keep our platform secure and to prevent fraudulent activity. This includes detecting suspicious login patterns, preventing the use of multiple accounts, and identifying unauthorized transactions. These measures are essential to protect the interests of all users.

By analyzing gaming activity data we identify patterns of problematic behavior. Where necessary, assistance is provided to the user or restrictions are imposed. This is an important part of our responsible gaming policy.

With your consent we may contact you for the following purposes:

• Notifying you about new bonuses and promotions
• Important account or security-related notifications
• Platform updates and information about new games

You can contact our support team at any time to opt out of marketing messages.

tk112 uses modern technology to keep your information secure. Our security framework operates at the following levels:

• SSL/TLS encryption — all data transmission takes place over encrypted channels
• Encrypted storage on servers — stored data is kept in encrypted form
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-factor Authentication facility

We retain your information for as long as necessary. All information is retained while your account is active. Even after an account is closed, information required to meet legal and regulatory obligations may be retained for a defined period. After that period the information is securely deleted.

Only authorized staff who need this information to carry out their duties have access to your personal data. All staff are bound by confidentiality agreements and receive regular training on data protection.

tk112 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with them.
• Technology service providers: Those who assist in managing the technical infrastructure of our platform.
• Game providers: Gameplay-related information may be shared as needed with the relevant game provider (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming).

All third parties are contractually bound to comply with our privacy standards.

In the following circumstances we may share information with authorities due to legal obligations:

• As part of a court order or legal process
• To comply with regulations on anti-money laundering and counter-terrorism financing
• In emergency situations to protect public safety

Cookies are small text files stored in your browser. tk112 uses cookies for the following reasons:

• Essential cookies: Maintaining login sessions and ensuring security.
• Functional cookies: Remembering your preferences and language settings.
• Analytics cookies: Collecting information about site usage to improve the service.

You can disable cookies by going into your browser settings. However, disabling certain essential cookies may affect the functionality of the platform. In particular, login and payment-related activities may be impacted.

You can request a copy of your personal information stored with us at any time. Processing this request may generally take up to 30 working days. The request can be made through our support team.

If there is any error or discrepancy in your stored information, please contact us. We will update the information after verification. Supporting documents may need to be provided to change identity-related information.

In certain circumstances you may request deletion of your information. However, due to legal obligations it may be necessary for us to retain some information for a defined period. In such cases we will inform you in detail.

You can stop receiving promotional emails or messages at any time. To make this request, contact us via live chat support or email. Even after opting out, important account-related notifications will continue to be sent.

tk112 strictly prohibits providing services to anyone under the age of 21. This platform is only for those aged 21 and above. Age is verified at the time of registration and additional proof may be requested if necessary. If any person registers with false information, their account will be cancelled.

We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

tk112 may update this privacy policy from time to time. For significant changes, we will send a notification to the registered email or on the platform. The updated policy will take effect from the date it is published. The date of each version is displayed at the top of this page as "Last Updated".

If you continue to use the platform after a policy update, you will be considered to have consented to the updated policy. If you do not agree with the new policy, you may request to close your account.